Take Your Service Department to the Next Level
Since 1999, both dealers and manufacturers have trusted Service Operations Specialists to achieve full potential in their service departments. The modern automobile dealership service department faces a dynamic and adverse market which creates some enormous challenges:
- Produce more work without the ability to grow the size of the facility
- Regain the customer pay maintenance market to compensate for decreased repair work
- Compete with aftermarket retailers, particularly the "Quick Service" business
- Become the primary profit center for the dealership
- Create a level of owner loyalty that keeps customers coming back for all their needs
Strategic Services
Today's service departments face unprecedented challenges in retaining customers. With so many aggressive aftermarket options available, you need a strong strategy for meeting the demands of your market. With years of solid experience in fixed operations, our innovative approach targets and focuses your efforts.
Express Service
Tired of losing your customers to after-market Quick Lubes? The industry has set the bar for change: fewer repairs, simpler maintenance services, and longer service intervals. For long term survival, a new business model is needed. Dealership Express Service addresses all these issues and more.
Corporate Clients
Our clients count on our diverse experience, extensive market research, and dealership operations know-how to address the current market. We are unique in our field because we offer a complete development model: we design strategic programs, develop training, teach the classes, and consult in the dealership.
Dealership Clients
Our approach sets us apart from the typical consulting firm by going from the whiteboard to hands-on job performance. Instead of telling you what to fix and leaving, we roll up our sleeves to show, not tell. Our specialists have extensive retail experience and understand how to coach your team to success.